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Multiple Choice Quiz
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1
Which of the following is not a trend in job design?
A)Quality control
B)Cross training
C)Jobs for life
D)Team approaches
E)Incorporating technology
2
Which of the following is not a trend in job design?
A)Temporary Workers
B)9 to 5 scheduling
C)Alternative workplaces (telecommuting, shared offices, etc)
D)Automation of manual work
E)Meaningful and rewarding jobs
3
Which is not an advantage of specialization?
A)Upstream and downstream quality control
B)Rapid training
C)Ease of recruiting
D)No education required
E)None of the above
4
Which is not a disadvantage of specialization?
A)Boredom
B)Little opportunity to progress
C)Low cost to replace a worker
D)Limited flexibility to change the process
E)None of the above
5
Job enrichment includes all of the following except:
A)Horizontal enrichment
B)Vertical enrichment
C)Diagonal enrichment
D)Both A and B
E)None of the above
6
Looking at sociotechnical systems, which job design principle is not important?
A)Task variety
B)Skill variety
C)Feedback
D)Task autonomy
E)None of the above (all are important)
7
Work measurement sets time standards that are necessary for all of the following reasons except:
A)To schedule work and allocate capacity
B)To scare employees
C)To provide an objective basis for motivation
D)To bid for new contracts
E)To provide benchmarks for improvement
8
Work measurement techniques include all of the following except:
A)On the job training
B)Time study
C)Work sampling
D)Predetermined motion-time data systems
E)Elemental data
9
The 5 steps of making a work sample study include all of the following except:
A)Estimate the proportion of time of the activity of interest
B)State the desired accuracy in the study results
C)Determine the specific times observations are to be made
D)Change the specific time observations to make them convenient
E)Recompute the sample size using already collected data
10
Work sampling offers all the following advantages over time study except:
A)No timing device required
B)Less employee influence
C)The sample time can be easily changed
D)A complete breakdown of all the elements of a job
E)Several work samples can be taken simultaneously by the same observer
11
If the Normal time for an operator is 2.4 minutes and the Observed time of Operator A is 2 minutes, the performance rating of Operator A is:
A)0.4
B)4.4
C)2.4
D)1.2
E)2.0





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