Chapter Outline

The Problem of Poor Listening Skills
How to Listen Effectively
Avoid Fake Listening / Be Willing to Expend Energy / Prepare Yourself / Resist Distractions / Listen Analytically / Take Notes / Give Every Speaker a Fair Chance / Control Emotions
The Listener's Responsibilities
Avoid Rudeness / Provide Encouragement / Find Value in Every Speech
Speech Evaluations
When Evaluating / When Receiving Evaluations

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