| emotional intelligence | the ability to motivate oneself, to control impulses, to recognize and regulate one's moods, to empathize, and to hope
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| acquaintanceships | persons we know by name and with whom we converse when the chance arises
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| role-limited interaction | the beginning stage of friendship
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| friendly relations | the friendship stage in which we explore whether we share enough in common to continue building a relationshp
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| moving towardfriendship | the friendship stage in which we make small personal disclosures demonstrating the desire to expand our relationship
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| nascent friendship | the friendship stage that finds us considering each other friends
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| stabilized friendship | the friendship stage in which we decide whether our friendship is secure and will continue
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| waning friendship | the friendship stage during which friends begin to drift apart
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| toxic communication | the consistent use of verbal abuse and/or physical or sexual aggression or violence
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| emotion state | a particular emotional process of limited duration
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| emotion traits | the tendency to experience specific emotions when interacting with others
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| emotional contagion | the catching of another person's mood
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| complementarity | the attraction principle which states that opposites attract
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| emotional isolationists | persons who seek to avoid situations which may require the exchange of feelings
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| conflict | perceived disagreement
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| self-conflict | the kind of conflict that occurs when we find ourselves having to choose between two or more mutually exclusive options
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| intrapersonal conflict | internal conflict
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| interpersonal conflict | conflict between two or more people
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| low-intensity conflict | a conflict in which the persons involved work to discover a solution beneficial to each
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| medium-intensity conflict | a conflict in which each person feels committed to win, but winning is seen as sufficient
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| high-intensity conflict | a conflict in which one person intends to destroy or seriously hurt the other
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| pseudoconflict | that which results when persons mistakenly believe that two or more goals cannot be simultaneously achieved
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| content conflict | a disagreement over matters of fact
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| value conflict | a disagreement that arises when persons hold different views on an issue
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| ego conflict | a disagreement that occurs in which persons believe that winning or losing is tied to their self worth, prestige, or competence
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| nonassertiveness | the hesitation to display one's feelings and thoughts
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| aggressiveness | the expressing of one's own thoughts and feelings at another's expense
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| assertiveness | expressing one's thoughts and feelings while displaying respect for the thoughts and feelings of others
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| flames | online insults
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| DESC script | an acronym for Describe, Express, Specify and Consequences; a system for expressing one's feelings and understanding the feelings of another
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2002 McGraw-Hill Higher Education