Every day, the world of Operations Management is changing. And along with those changes, technology is being updated as well. For that reason, McGraw-Hill/Irwin and the author team have developed this new version for Operations Management. The 2003 MEDIA EDITION of Operations Management provides you with new and improved tools to help you and your students succeed in Operations. Here's what we mean by the Media Edition:

The Top Ten DVD

This DVD is shrinkwrapped with the text at no additional charge, and features the new McGraw-Hill/Irwin Top Ten OM Videos on DVD. These ten programs, selected from the McGraw-Hill/Irwin Operations Management Video series, roughly parallel the typical course structure and cover key areas of Operatios Management. Most importantly, the DVD format allows student viewers to watch the videos at home on their DVD player, on their computer, on an XBox, or practically anywhere DVDs can be played and viewed. With over 100 minutes of video, this DVD highlights the variety of OM issues found in real companies. Featured companies include Honda, McDonalds, United Airlines, Nucor, Navistar, and many more. The DVD format provides crystal clear video, even on computers, one click access, playback, fastforward, and all the other features associated with this popular format. Finally, this DVD is the easiest way to encourage your students to understand Operations Management in the real world on their own time.

Online Learning Center (OLC) Version 2

This book-specific Website not only supports the text and its lessons with vast study resources and the dynamic Interactive Operations Management modules, but Version 2 of the OLC has been greatly enhanced with new built in chapter specific links into PowerWeb for Operations Management. PowerWeb offers an edited collection of Operations Management-related articles taken from today’s best and most familiar news sources. If you get stuck, a built-in search engine will find your specific request from this collection of material. Each new copy of the 2003 Media Edition includes a free PowerWeb password card.

This text surveys the field of operations in the services and manufacturing sectors. Provides enhanced coverage from the strategies of designing a product or service, through the processes and systems of making and delivering the product, and controlling the operations. All the standard topics are covered with concepts and supporting examples, problems, cases, and appropriate current news clips and readings. Stevenson highlights the very important role Operations plays in today's business world with concise coverage of concepts such as JIT, TQM, supply chain management with more thorough integration of services and increased use of real world examples. All basic quantitative techniques are presented, many in supplements that can be highlighted or bypassed depending on the course structure, and all are supported with step-by-step examples and solved problems, many including example solutions built into Excel spreadsheets. The text is the most widely adopted of any for the introductory course mainly due to the balanced coverage and clearly explained concepts.