Please answer the following questions.

1		The Total Quality Management philosophy applies only to production workers.
			A)	True
			B)	False
2		Satisfying the customer includes meeting the requirements of the next person in the production process.
			A)	True
			B)	False
3		The Japanese term kaizen refers to continuous improvement.
			A)	True
			B)	False
4		The 5W2H approach is a method used for asking questions about a process.
			A)	True
			B)	False
5		The 5W2H approach provides a graphical representation of the key steps in a process.
			A)	True
			B)	False
6		The term quality at the source means making vendors responsible for the quality of purchased items.
			A)	True
			B)	False
7		Another name for a cause and effect diagram is a fishbone diagram.
			A)	True
			B)	False
8		The Pareto chart is based on the idea that a few factors usually account for a large percentage of the total number of cases.
			A)	True
			B)	False
9		The terms flow chart and run chart, refer to the same thing.
			A)	True
			B)	False