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Communicating in Groups: Applications and Skills, 5/e
Katherine L. Adams, California State University Fresno
Gloria J. Galanes, Southwest Missouri State University
Interpersonal Communication Principles for Group Members

Learning Objectives

After reading this chapter you should be able to:

Define communication.

List and explain the six major characteristics of communication.

Explain the three major implications derived from the six major characteristics of communication.

Describe the difference between listening and hearing.

List and explain the seven habits of poor listeners.

Explain why listening is active behavior.

Describe paraphrasing as a technique for active listening.

Define focused listening and explain how it is a part of active listening.









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