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Communicating in Groups: Applications and Skills, 5/e

Katherine L. Adams, California State University Fresno
Gloria J. Galanes, Southwest Missouri State University

Group Problem-Solving Procedures

Chapter Quiz


1	One advantage of solving problems in small groups rather than as individuals is:
		A)	groups take less time.
		B)	everyone in the group participates equally.
		C)	when working in a group, members don't need to work as much than when working alone.
		D)	satisfaction is higher.
		E)	groups always make better decisions.


2	One disadvantage of solving problems in small groups rather than as individuals is:
		A)	conformity pressures.
		B)	members typically don't completely understand the problem.
		C)	it's difficult to apply systematic problem-solving procedures.
		D)	group members often won't accept the final solution.
		E)	the assembly effect.


3	____ refers to choosing from available options.
		A)	Area of freedom
		B)	Problem
		C)	Problem-solving
		D)	Problem census
		E)	Decision making


4	____ refers to the difference between what exists presently and what individuals may expect or want.
		A)	Area of freedom
		B)	Problem
		C)	Problem-solving
		D)	Problem census
		E)	Decision making


5	____ refers to the amount of authority and limitations given to a problem-solving group.
		A)	Area of freedom
		B)	Problem
		C)	Problem-solving
		D)	Problem census
		E)	Decision making


6	____ refers to moving from the existing undesirable situation to the goal.
		A)	Area of freedom
		B)	Problem
		C)	Problem-solving
		D)	Problem census
		E)	Decision making


7	One aspect of ____ is the group members voting and establishing priorities on the list.
		A)	Area of freedom
		B)	Problem
		C)	Problem-solving
		D)	Problem census
		E)	Decision making


8	The first step in the Procedural Model of Problem Solving is:
		A)	choosing the best solution.
		B)	evaluating all possible solutions.
		C)	implementing the chosen solution.
		D)	describing and analyzing the problem.
		E)	generating and explaining possible solutions.


9	Creative thinking is essential to the ______ step in the Procedural Model of Problem Solving.
		A)	choosing the best solution
		B)	evaluating all possible solutions
		C)	implementing the chosen solution
		D)	describing and analyzing the problem
		E)	generating and explaining possible solutions


10	Using a procedure such as PERT is most helpful in the ____ step in the Procedural Model of Problem Solving.
		A)	choosing the best solution
		B)	evaluating all possible solutions
		C)	implementing the chosen solution
		D)	describing and analyzing the problem
		E)	generating and explaining possible solutions


11	Applying critical thinking skills is especially essential to the ____ step in the Procedural Model of Problem Solving.
		A)	choosing the best solution
		B)	evaluating all possible solutions
		C)	implementing the chosen solution
		D)	describing and analyzing the problem
		E)	generating and explaining possible solutions


12	____ is a way to encourage unstructured discussion about a topic.
		A)	Criteria
		B)	RISK technique
		C)	Charge
		D)	Consensus
		E)	Focus group


13	____ refers to standards that a group uses to evaluate ideas and solutions.
		A)	Criteria
		B)	RISK technique
		C)	Charge
		D)	Consensus
		E)	Focus group


14	____ can help groups determine the negative and positive impacts of a solution that has been tentatively adopted.
		A)	Criteria
		B)	RISK technique
		C)	Charge
		D)	Consensus
		E)	Focus group


15	____ refers to the group's assignment.
		A)	Criteria
		B)	RISK technique
		C)	Charge
		D)	Consensus
		E)	Focus group


16	The assembly effect in group work refers to the result of averaging the opinions of all the members.
		A)	True
		B)	False


17	A consensus decision is one that is every group member's first choice.
		A)	True
		B)	False


18	Examples of group support systems include email, voice messaging, and group conferencing.
		A)	True
		B)	False


19	In the reinforcement phase of decision making, group members argue about their various options.
		A)	True
		B)	False


20	PERT helps group members keep track of who will do what tasks by what time or date.
		A)	True
		B)	False

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