A new chapter on intercultural communication. While discussions on
cross-cultural and intercultural communication are interwoven
throughout the text, the new Chapter 3 significantly expands the
information on this topic.
Chapter 4, "Listening," includes new sections on "Note-Taking Skills"
and "Talking So Others Will Listen"-useful skills that students can
apply throughout their college career and beyond.
New interactive "Try This" boxes challenge readers' foundations,
examine assumptions, uncover attitudes, question knowledge, assess
ability, analyze skills and confidence, probe anxiety, review
preparation, and survey understanding. Students complete a
chapter-relevant questionnaire, survey, or evaluation form in the text
and then go to the book's web site for answers and explanations.
The revised chapter on nonverbal communication (Chapter 6) includes new
research as well as new suggestions for evaluating nonverbal
effectiveness using videotape.
New sections on "Bids and the Bidding Process", "Owned Messages",
and "Relational Dialectics" strengthen the interpersonal communication
chapter (Chapter 7).
New material on using the Internet to discover a topic, Internet
brainstorming, comparing subject directories with search engines, and
cyber relationships appears in Chapters 12 and 13.
To obtain an instructor login for this Online Learning Center, ask your local sales representative.
If you're an instructor thinking about adopting this textbook, request a free copy for review.
2004 McGraw-Hill Higher Education