 | Objectives
(See related pages)
After reading this chapter, you should be able to:
Summarize the stages of a relationship in coming together and coming apart.
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| | | List and explain the essential elements of good relationships.
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| | | Tell how the following can become communication problems: aggressive talk, regrettable talk, criticism, complaints, avoidance, and defensive behavior.
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| | | List the strategies for changing defensive communication.
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| | | Explain how roles and expectations, renegotiating roles, and costs and rewards contribute to evaluating your relationships.
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| | | Explain how empathic listening, I/you messages, and assertiveness can help communication.
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| | | List and explain the steps in conflict resolution.
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| | | Summarize the characteristics of relationships that work.
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