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1 | |
In an organization, the group of people who deal with long-range planning are the: |
| | A) | Operational managers. |
| | B) | Tactical managers. |
| | C) | Strategic managers. |
| | D) | Non management. |
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2 | |
The strategic level of management would make a decision on: |
| | A) | Site locations. |
| | B) | Production scheduling. |
| | C) | Employee performance appraisals. |
| | D) | How to allocate marketing dollars across various media. |
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3 | |
The individuals that perform tactical planning and decision making are known as: |
| | A) | Strategic managers. |
| | B) | Nonmanagement. |
| | C) | Operational managers. |
| | D) | Tactical managers. |
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4 | |
In the third level of an organizations hierarchy, operational managers are responsible for: |
| | A) | Providing overall direction and guidance. |
| | B) | Developing the goals and strategies outlined by the top level of management. |
| | C) | Directing the day-to-day operations and implementations of the goals and strategies. |
| | D) | Performing daily activities such as order processing and serving customers. |
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5 | |
The level of management that develops short range planning devices, such as production schedules, and directs the use of resources and performance of tasks within established budges and schedules is: |
| | A) | Operational management. |
| | B) | Strategic management. |
| | C) | Tactical management. |
| | D) | Nonmanagement. |
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6 | |
The three levels of management, in order from lowesto highest level, are: |
| | A) | Operational, tactical, strategic, nonmanagement. |
| | B) | Tactical, strategic, nonmanagement, and operational. |
| | C) | Strategic, tactical, operational, and nonmanagement. |
| | D) | Nonmanagement, operational, tactical, and strategic. |
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7 | |
The placement of technology into the hands of those people in an organization who need it in order to do their jobs effectively and efficiently is: |
| | A) | Telecommuting. |
| | B) | Decentralized computing. |
| | C) | Up-skill computing. |
| | D) | Centralized computing. |
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8 | |
Information _______refers to the level of detail the information contains. |
| | A) | applicability |
| | B) | efficiency |
| | C) | effectiveness |
| | D) | granularity |
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9 | |
This information describes specific operational aspects of an organization: |
| | A) | External. |
| | B) | Internal. |
| | C) | Surrounding. |
| | D) | Subjective. |
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10 | |
The information flow required by tactical managers is usually: |
| | A) | Horizontal. |
| | B) | Downward. |
| | C) | Horizontal, upward, and downward. |
| | D) | Horizontal and upward. |
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11 | |
The type of information system typically used to produce information such as customer statements, employee paychecks, and sales receipts is a(n): |
| | A) | Workgroup support system. |
| | B) | Office automation system. |
| | C) | Customer-integrated system. |
| | D) | Transaction processing system. |
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12 | |
An extension of a transaction processing system thaplaces technology in the hands of an organization's customers and allows them to process their own transactions is a(n): |
| | A) | Customer-integrated system. |
| | B) | Management information system. |
| | C) | Executive information system. |
| | D) | Workgroup support system. |
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13 | |
An intranet can be protected from unauthorized use by a(n): |
| | A) | Protocol. |
| | B) | Grid. |
| | C) | Firewall. |
| | D) | FTP switch |
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14 | |
Extranets: |
| | A) | Allow other organizations and people access to information on an intranet. |
| | B) | Are applications for organizations that have other organizations as customers. |
| | C) | Can be used for electronic commerce. |
| | D) | All of the above. |
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15 | |
Private intra-organizational networks based on Internet technology are referred to as: |
| | A) | LANs. |
| | B) | Intranets. |
| | C) | MANs. |
| | D) | Extranets. |
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16 | |
________allow employees to access corporate databases using the same Web browsers and search engines used outside the company network. |
| | A) | Intranets |
| | B) | Extranets |
| | C) | Links |
| | D) | FTPs |
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17 | |
Software designed to allows groups of users to work together by supporting and sharing the flow of information is: |
| | A) | Shareware. |
| | B) | Freeware. |
| | C) | Groupware. |
| | D) | Peopleware. |
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18 | |
Lotus Notes/Domino and Microsoft Exchange are examples of: |
| | A) | Browser applications. |
| | B) | Spreadsheet applications. |
| | C) | Presentation applications. |
| | D) | Groupware applications. |
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19 | |
This technology allows teams to have face-to-face meetings when members are geographically dispersed: |
| | A) | Telephony. |
| | B) | Videoconferencing |
| | C) | Satellite beaming. |
| | D) | Freeware. |
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20 | |
Which statement about telecommuting is true? |
| | A) | Telecommuting is a business innovation supported by technology. |
| | B) | Telecommuting allows employees to work in a place other than a central location. |
| | C) | Telecommuting is expected to grow by 0 percent for the next several years. |
| | D) | All of the above are true. |
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