Chapter 1. What Is Small Group Interaction?
- Case Study: The Influence of Peer Groups: "Let's Roll"
- Readings: Overview
- Motivation for Member Participation in Groups, Gerald L. Wilson
- Holism for the Left Brain, Jessica Lipnack and Jeffrey Stamps
Chapter 2. Communication Processes
- Case Study: The Departmental E-Mail
- Case Study: "Niggardly" Controversy (A)
- Case Study: "Niggardly" Controversy (B)
- Readings: Overview
- Team Talk, Anne E. Donnellon
- Communication, Senator John McCain
Chapter 3. Relevant Background Factors
- Case Study: Adventures in Kenya
- Readings: Overview
- Speed Reaching People: How to Communicate with All Types, Paul D. Tieger and Barbara Barron-Tieger
- Applied Persuasion Theory, Robin N. Widgery and Stewart L. Tubbs
Chapter 4. Group Circumstances and Structure
- Case Study: Chempure Pharmaceutical Company
- Readings: Overview
- Participating in Groups, James W. Gibson and Michael S. Hanna
- Planning A Problem-Solving Meeting, Ronald B. Adler and Jean Marquardt Elmhorst
Chapter 5. Leadership and Social Influence Processes
- Case Study: Department 8101
- Readings: Overview
- Application of Situational Leadership, Paul Hersey, Kenneth H. Blanchard, and Dewey F. Johnson
- Ten Lessons for Leaders and Leadership Developers, Barry Z. Posner and James M. Kouzes
Chapter 6. Decision-Making Processes
- Case Study: Miss America (A), (B), (C)
- Readings: Overview
- Finding What You're Not Looking For, Michael Mikalko
- Team Think, Don Martin
Chapter 7. Conflict Management
- Case Study: Conflict in the Shipping Department
- Readings: Overview
- Conflict Management, Daniel Goleman
- World-Class Negotiating Strategies, Frank L. Acuff
Chapter 8. Consequences
- Case Study: Changing a Sorority
- Readings: Overview
- Improving Decisions in an Organization, Norman R.F. Maier
- Organizational Change Strategies and Tactics, Phyllis F. Schlesinger Vijay Sathe, Leonard Schlesinger, and John P. Kotter
Chapter 9: Small Group Presentations to an Audience
- Case Study: Midtown State University
- Readings: Overview
- Searching the Internet, Stephen E. Lucas
- The Message, Stewart L. Tubbs and Sylvia Moss
Chapter 10: Observing Group Process
- Case Study: Fishbowl Exercises
- Readings: Overview
- What Makes a Good Team Member? Frank LaFasto and Carl Larson
- Measurement in Group Dynamics, Donelson Forsyth
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