Chapter 1. What Is Small Group Interaction?

• Case Study: The Influence of Peer Groups: "Let's Roll"
• Readings: Overview
• Motivation for Member Participation in Groups, Gerald L. Wilson
• Holism for the Left Brain, Jessica Lipnack and Jeffrey Stamps

Chapter 2. Communication Processes

• Case Study: The Departmental E-Mail
• Case Study: "Niggardly" Controversy (A)
• Case Study: "Niggardly" Controversy (B)
• Readings: Overview
• Team Talk, Anne E. Donnellon
• Communication, Senator John McCain

Chapter 3. Relevant Background Factors

• Case Study: Adventures in Kenya
• Readings: Overview
• Speed Reaching People: How to Communicate with All Types, Paul D. Tieger and Barbara Barron-Tieger
• Applied Persuasion Theory, Robin N. Widgery and Stewart L. Tubbs

Chapter 4. Group Circumstances and Structure

• Case Study: Chempure Pharmaceutical Company
• Readings: Overview
• Participating in Groups, James W. Gibson and Michael S. Hanna
• Planning A Problem-Solving Meeting, Ronald B. Adler and Jean Marquardt Elmhorst

Chapter 5. Leadership and Social Influence Processes

• Case Study: Department 8101
• Readings: Overview
• Application of Situational Leadership, Paul Hersey, Kenneth H. Blanchard, and Dewey F. Johnson
• Ten Lessons for Leaders and Leadership Developers, Barry Z. Posner and James M. Kouzes

Chapter 6. Decision-Making Processes

• Case Study: Miss America (A), (B), (C)
• Readings: Overview
• Finding What You're Not Looking For, Michael Mikalko
• Team Think, Don Martin

Chapter 7. Conflict Management

• Case Study: Conflict in the Shipping Department
• Readings: Overview
• Conflict Management, Daniel Goleman
• World-Class Negotiating Strategies, Frank L. Acuff

Chapter 8. Consequences

• Case Study: Changing a Sorority
• Readings: Overview
• Improving Decisions in an Organization, Norman R.F. Maier
• Organizational Change Strategies and Tactics, Phyllis F. Schlesinger Vijay Sathe, Leonard Schlesinger, and John P. Kotter

Chapter 9: Small Group Presentations to an Audience

• Case Study: Midtown State University
• Readings: Overview
• Searching the Internet, Stephen E. Lucas
• The Message, Stewart L. Tubbs and Sylvia Moss

Chapter 10: Observing Group Process

• Case Study: Fishbowl Exercises
• Readings: Overview
• What Makes a Good Team Member? Frank LaFasto and Carl Larson
• Measurement in Group Dynamics, Donelson Forsyth

Index

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