(See related pages)
You will know that you understand the process of systems support when you can:
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Define systems operations and support. |
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Describe the relative roles of a repository, program library, and database in systems operations and support. |
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Differentiate between maintenance, recovery, technical support, and enhancement as system support activities. |
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Describe the tasks required to maintain programs in response to bugs. |
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Describe the role of benchmarking in system maintenance. |
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Describe the systems analyst’s role in system recovery. |
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Describe forms of technical support provided by a systems analyst for the user community. |
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Describe the tasks that should be and may be performed in system enhancement and the relationship between the enhancement and the original systems development process. |
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Describe the role of reengineering in system enhancement. Describe three types of reengineering. |
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Although some of the techniques of systems support are introduced in this chapter, this chapter does not teach these techniques. This chapter teaches only the process of systems support as it relates to the development processes you have been studying throughout this book. |