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| 1 | As defined in your textbook, a small group consists of two to twenty people. |
 | A) | True |
| B) | False |
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| 2 | Research shows that if members of a small group work well together, they can almost always resolve a problem better than one person. |
| A) | True |
| B) | False |
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| 3 | Although there are many kinds of small groups, your textbook focuses on communication in a |
| A) | learning group. |
| B) | problem-solving group. |
| C) | information-gathering group. |
| D) | experiential group. |
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| 4 | ____________ is the ability to influence group members so as to help achieve the goals of the group. |
| A) | Management |
| B) | Leadership |
| C) | Teamwork |
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| 5 | A ____________ leader is elected or appointed at the time the group is formed. |
| A) | designated |
| B) | implied |
| C) | tactical |
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| 6 | Routine "housekeeping" actions necessary for the efficient conduct of business in a small group are called |
| A) | process needs. |
| B) | maintenance needs. |
| C) | procedural needs. |
| D) | social needs. |
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| 7 | A(n) ____________ leader is a person to whom other group members defer because of his or her rank, expertise, or other quality. |
| A) | elected |
| B) | natural |
| C) | implied |
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| 8 | In small group communication, maintenance needs are |
| A) | actions necessary to maintain interpersonal relations in a small group. |
| B) | actions necessary to maintain the meeting area of a small group. |
| C) | actions necessary to maintain communication with sponsors of a small group. |
| D) | actions necessary to maintain the group's understanding of its task. |
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| 9 | Which of the following is a task need in a problem-solving small group? |
| A) | researching the topic being discussed |
| B) | reserving a room for the group's meetings |
| C) | thanking members for their contributions |
| D) | all of the above |
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| 10 | A person who, by ability, force of personality, or just talking the most, takes a leadership role in a small group is called a(n) ____________ leader. |
| A) | emergent |
| B) | logical |
| C) | prudential |
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| 11 | Residents in a campus dormitory are getting together for a one-time meeting to discuss how to decrease noise in the hallways. What kind of leader would probably be best in this situation? |
| A) | emergent |
| B) | designated |
| C) | charismatic |
| D) | implied |
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| 12 | Members of the library committee arrived at the meeting room and were milling around chatting. Abhi announced that it was time for the meeting to begin and distributed the agenda as members came to the table. What type of small group need was Abhi fulfilling? |
| A) | basic need |
| B) | maintenance need |
| C) | procedural need |
| D) | task need |
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| 13 | Zach, a member of the budget committee of the student senate, plans to run for student government president. His most likely opponent is Inga, who is also a member of the budget committee. Every time Inga makes a suggestion, Zach raises an objection. As a result, little is accomplished at meetings. The budget committee faces what kind of problem? |
| A) | a procedural conflict that prevents full participation |
| B) | a hidden agenda that interferes with the group's goals |
| C) | refusal of members to complete their individual tasks |
| D) | failure of leadership to perform maintenance needs |
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| 14 | In a problem-solving group, disagreement should be avoided at all costs. |
| A) | True |
| B) | False |
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| 15 | Although some disagreement about ideas is inescapable in an effective problem-solving group, disagreement should be kept on the ____________ level. |
| A) | task |
| B) | maintenance |
| C) | personal |
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| 16 | The first step in the reflective-thinking method for small group discussion is to analyze the problem. |
| A) | True |
| B) | False |
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| 17 | When phrasing a question for discussion by a problem-solving group, it is important to |
| A) | avoid biased or slanted questions. |
| B) | make the question clear and specific. |
| C) | phrase it as a question of policy. |
| D) | all of the above. |
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| 18 | Once a problem-solving group has defined and analyzed the problem, what is the next step in the reflective-thinking method? |
| A) | select the best solution |
| B) | establish criteria for solutions |
| C) | check the most practical solution |
| D) | generate potential solutions |
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| 19 | ____________ is a group decision acceptable to all members. |
| A) | Concurrence |
| B) | Accommodation |
| C) | Consensus |
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| 20 | A problem-solving small group should vote only when it has failed to reach a consensus solution. |
| A) | True |
| B) | False |
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| 21 | In a(n) ____________, participants engage in a structured conversation on a given topic in front of an audience. |
| A) | symposium |
| B) | panel discussion |
| C) | open group |
| D) | colloquium |
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| 22 | A symposium consists of a moderator and several speakers seated together in front of an audience. |
| A) | True |
| B) | False |
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| 23 | What are the five major responsibilities of every member of a small group? |
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| 24 | What are the five stages of the reflective-thinking method for discussion in a problem-solving small group? |
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