| Learning Objectives (See related pages)
After reading this chapter, you should be able to:
1. Define professional communication. |
| | | 2. Describe the ways information interviews are used. |
| | | 3. Explain the steps in preparing for the information interview. |
| | | 4. Outline the process of preparing for employment interviews. |
| | | 5. Identify cultural and gender differences in the workplace and show how to cope with them. |
| | | 6. Describe the important ingredients of communicating within a professional atmosphere. |
| | | 7. Demonstrate the process of dealing with conflict at work. |
| | | 8. Explain the strengths and weaknesses of the Internet in professional communication. |
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