Please answer all questions.
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1 | | Which of the following is a synonym for integrity? |
| | A) | honor |
| | B) | truthfulness |
| | C) | decency |
| | D) | These are all synonyms for integrity. |
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2 | | Several types of interviews are briefly discussed in the chapter. Which of the following interviews is correctly defined? |
| | A) | The stress interview is intended to resolve workplace stress between labor and management. |
| | B) | The exit interview occurs when an employee's job is terminated and typically occurs by having the employee complete a questionnaire. |
| | C) | The goal of an appraisal interview is to ask the employee's coworkers a series of questions to evaluate his/her performance. |
| | D) | A disciplinary interview occurs when a problem area has arisen, and management wants to hear the employee's perspective on the problem. |
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3 | | Which of the following is NOT an advantage of an interview mentioned in this chapter? |
| | A) | It provides an opportunity for feedback and follow-up questions. |
| | B) | The person who is gathering the data can save time over more traditional research methods. |
| | C) | The interviewer is able to gather personal information, such as reactions to events. |
| | D) | These are all mentioned in the chapter. |
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4 | | Which of the following is NOT listed as an advantage of good preparation for an interview? |
| | A) | You will gain credibility, thus the interviewee will be more willing to spend time answering your questions. |
| | B) | You will be able to frame better questions, thus gaining a greater depth of understanding of the topic you are seeking information on. |
| | C) | You will make better use of your own time since you will be able to get to the heart of the information more quickly. |
| | D) | You will save the interviewer's time. |
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5 | | When you decide on the format for the interview, you are deciding whether to use a(n) |
| | A) | open-format interview. |
| | B) | closed-format interview. |
| | C) | semi-open format interview. |
| | D) | all of the above. |
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6 | | Which format does Hybels advocate as the best for an interview? |
| | A) | The closed-format because it allows the interviewer to stay focused. |
| | B) | The open-format because the interviewer has more control and feels freer to answer questions. |
| | C) | The semiopen format because it permits spontaneous follow-up and flexibility. |
| | D) | The semiclosed format because it establishes the greatest amount of intimacy and encourages honest answers. |
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7 | | "What are the differences between the Gulf War in 1991 and the current war in Iraq?" is an example of a |
| | A) | primary question. |
| | B) | follow up question. |
| | C) | closed question. |
| | D) | leading question. |
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8 | | "Why doesn't this university have a fairer way to calculate students' GPA?" is an example of a(n) |
| | A) | open question. |
| | B) | primary question. |
| | C) | leading question. |
| | D) | neutral question. |
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9 | | Which statement about appropriate use of questions is correct? |
| | A) | Leading questions are rarely appropriate, although sometimes used by reporters and talk-show hosts. |
| | B) | Follow-up questions are more useful at the end of the interview. |
| | C) | The number of primary questions should be limited so the interview does not exceed its time limit. |
| | D) | Closed questions can be effective when the interviewee gives excessively long answers and the interviewer wants to regain control of the process. |
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10 | | Hybels gives a lot of helpful advice on whether to record an interview or just take notes. Which of the following statements would NOT be advice the author would give? |
| | A) | If you are videotaping, you can concentrate more on the nonverbal cues of the interviewee. |
| | B) | Videotaping allows you to capture precise quotations. |
| | C) | It is important to have two microphones so that you can avoid a lot of background noise when videotaping. |
| | D) | It is important to get permission from the interviewee to videotape and to inform him/her of your intended use of the videotape. |
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11 | | Which of the following pieces of advice would the author give to a person preparing to conduct an interview? |
| | A) | Be careful about asking follow up questions, since they could make you appear ill-informed. |
| | B) | Don't be too concerned about the time because you might lose the chance to gather some unexpected and valuable information. |
| | C) | It is important to make the interviewee feel at ease; expressing your interest in the topic and thanking the person for agreeing to be interviewed are good ways to accomplish this. |
| | D) | Try to avoid interviewing a person who knows too much about your topic, for you might lose control of the interview if the answers are too long. |
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12 | | A resume is |
| | A) | simply a summary of your education. |
| | B) | simply a summary of your work experience. |
| | C) | simply a summary of your skills. |
| | D) | all of the above. |
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13 | | When researching for a job interview, you should learn about which of the following? |
| | A) | the company's products and services |
| | B) | the size of the company |
| | C) | the company philosophy |
| | D) | all of the above |
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14 | | The author suggests practicing your answers to questions in the following area(s) EXCEPT |
| | A) | strengths and weaknesses |
| | B) | academic background |
| | C) | marital and family background |
| | D) | job expectations |
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15 | | Which of the following is NOT an interview behavioral recommendation provided by the author? |
| | A) | Wait until you are offered a chair before sitting. |
| | B) | Arrive 20-30 minutes early. |
| | C) | Make eye contact with the interviewer. |
| | D) | Try to get the interviewer to describe the position. |
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16 | | The author describes improper interview behavior. Which of the following is NOT considered improper? |
| | A) | chewing gum |
| | B) | overanswering questions |
| | C) | inquiring about salary during the initial interview |
| | D) | conducting yourself as if you are determined to get the job |
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17 | | It is important to do research about a company that you want to work for in order to |
| | A) | be able to prepare better questions for the interview. |
| | B) | know if the company is public. |
| | C) | get contact names and numbers. |
| | D) | achieve all of the above. |
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18 | | Cultural differences include which of the following? |
| | A) | countries of origin |
| | B) | music preferences |
| | C) | grooming standards |
| | D) | All of the above are cultural differences noted by the author. |
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19 | | When in the workplace, which is true about gender differences? |
| | A) | Women use report-talk and men use rapport-talk. |
| | B) | Women and men both use report-talk. |
| | C) | Women use rapport-talk and men use report-talk. |
| | D) | Women and men both use rapport-talk. |
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20 | | Considering conflict resolution in the workplace, the author suggests which of the following? |
| | A) | Plan, prepare, and rehearse. |
| | B) | Address the issue immediately. |
| | C) | Adopt an adversarial attitude. |
| | D) | Aggressively state the message. |
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