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1
Sandra has total control over the nurses' work schedules. She has been known to play favorites by giving premium days off to certain of her personal friends. Sandra is also known to give the least desirable shifts to individuals she does not like. Many of the nurses try to befriend her in order to get the better shifts to work. It is most likely Sandra is wielding her ______________ over staff members.
A)Machiavellian values
B)persuasion
C)influence
D)power
E)impression management
2
__________________ is/are best described as an agreement among organizational members that people in certain roles can request certain behaviors of others.
A)Legitimate power
B)Referent power
C)Organizational politics
D)Impression management
E)Machiavellian values
3
All the departments of the organization seek the advice of Bill when it comes time to prepare their budgets. Bill has proven time and again to be highly effective in developing ideas that serve to increase budget allotments for each department. Bill is most likely perceived to have ______________ power within the organization.
A)referent
B)expert
C)legitimate
D)coercive
E)reward
4
Strategies organizations can engage in to help cope with uncertainty would include all but which of the following?
A)Attempt to prevent the uncertain changes from occurring
B)Attempt to predict the changes
C)Engage in the inoculation effect
D)Neutralize the effect of the change
E)Absorb the effect of the change
5
All of the following are true when discussing the contingencies of power except which one?
A)The control of access to a valued resource results in a decrease of nonsubstitutability.
B)Power is strongest whenever someone has a monopoly over a valued resource.
C)The freedom to exercise judgment without referring to a specific rule is known as discretion.
D)Centrality refers to the degree of interdependence between the power holder and others.
E)The availability of alternatives is called substitutability.
6
______________ is best referred to as the knowledge and other resources available to people from a durable network that connects them to others.
A)Power
B)Impression management
C)Social capital
D)Ingratiation
E)Centrality
7
All of the following would be considered negative consequences of power except ________________.
A)the undermining of individual effectiveness
B)an increase in the use of stereotyping
C)increased difficulty in empathizing
D)increased use of automatic rather than mindful thought
E)an increase in motivation and job satisfaction
8
Brenda is constantly checking over the performance of her workers. She reminds each employee at least three times a day what they are supposed to be doing and exactly how they are to do it. Brenda issues out threats of punishment to each employee on a regular basis. Brenda is most likely using which one of the influencing tactics discussed in the chapter?
A)Silent authority
B)Persuasion
C)Assertiveness
D)Impression management
E)Exchange
9
All of the following are considered benefits of a coalition with the exception of which one?
A)A coalition can negate the power of higher authority.
B)It pools the power of many individuals.
C)A coalition taps into the power of the social identity process.
D)It can symbolize the legitimacy of the issue at hand.
E)It combines the resources of many people.
10
For an individual who is considered to rank high in Machiavellian values, which of the following statements would be inaccurate?
A)The person is comfortable in receiving more than they deserve.
B)The individual believes use of deceit is acceptable when it comes to getting what they want.
C)The person entrusts coworkers with making important decisions.
D)The person will not hesitate to bypass their boss to get what they want.
E)The individual will use assertiveness to get what they want.





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