Kitty O. Locker,
The Ohio State University Donna S. Kienzler,
Iowa State University
ISBN: 0073403253 Copyright year: 2015
About the Authors
Kitty O. Locker was an Associate Professor of English at The Ohio State University in Columbus, Ohio, where she coordinated the Writing Center and taught courses in business and technical discourse and in research methods. She also taught as Assistant Professor at Texas A&M University and the University of Illinois.
She also wrote The Irwin Business Communication Handbook: Writing and Speaking in Business Classes (1993), coauthored Business Writing Cases and Problems (1980, 1984, 1987), and coedited Conducting Research in Business Communication (1988). She twice received the Alpha Kappa Psi award for Distinguished Publication in Business Communication for her article “‘Sir, This Will Never Do’: Model Dunning Letters 1592–1873" and for her article “ ‘As Per Your Request’: A History of Business Jargon.” In 1992 she received the Association for Business Communication's Outstanding Researcher Award.
Her research included work on collaborative writing in the classroom and the workplace, and the emergence of bureaucratic writing in the correspondence of the British East India Company from 1600 to 1800.
Her consulting work included conducting tutorials and short courses in business, technical, and administrative writing for employees of URS Greiner, Ross Products Division of Abbott Laboratories, Franklin County, the Ohio Civil Service Employees Association, AT&T, the American Medical Association, Western Electric, the Illinois Department of Central Management Services, the Illinois Department of Transportation, the A. E. Staley Company, Flo-Con, the Police Executive Leadership College, and the Firemen's Institute. She developed a complete writing improvement program for Joseph T. Ryerson, the nation's largest steel materials service center.
She served as the Interim Editor of The Bulletin of the Association for Business Communication and, in 1994–95, as President of the Association for Business Communication (ABC). She edited ABC's Journal of Business Communication from 1998 to 2000.
In 1998, she received ABC's Meada Gibbs Outstanding Teacher Award.
Kitty O. Locker passed away in 2005.Donna S. Kienzler is a Professor Emeritus of English at Iowa State University in Ames, Iowa, where she taught in the Rhetoric and Professional Communication program. She was the Director of Advanced Communication and oversaw more that 120 sections of business and technical communication annually. She was also an Assistant Director of the university's Center for
Excellence in Learning and Teaching, where she taught classes, seminars, and workshops on pedagogy, directed graduate student programming, and directed the Preparing Future Faculty program, a career-training program for graduate students and postdoctoral fellows.
Her research focused on pedagogy and ethics. Her article with Helen Ewald, “Speech Act Theory and Business Communication Conventions,” won an Association for Business Communication (ABC) Alpha Kappa Psi Foundation Award for distinguished publication in business communication. Her article with Carol David, “Towards an Emancipatory Pedagogy in Service Courses and User Departments” was part of a collection that won a National
Council of Teachers of English (NCTE) Award for Excellence in Technical and Scientific Communication: Best Collection of Essays in Technical or Scientific Communication.
She has done consulting work for the Air Force, Tracor Consulting, Green Engineering, Northwestern Bell, Iowa Merit Employment, the Iowa Department of Transportation, the University of Missouri, and her local school district.
She is active in the Association for Business Communication (ABC), where she currently serves on the board of directors as well as on the Business Practices and the Teaching Practices Committees. She also served on ABC's Ad Hoc Committee on Professional Ethics, which developed a Professional Ethics Statement for the national organization.
In 2002, she received ABC's Meada Gibbs Outstanding Teacher Award.
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