After completing this module, you should be able

1. Understand the differences between teams and groups.
2. Describe the potential problems that work teams face.
3. Identify the types of teams that can be found at work.
4. Describe the phases in a rational group problem-solving process.
5. Explain the role that synergy and creativity play in group problem solving.
6. Describe the role and activities of the team leader in group decision making.
7. Understand the consensus process in team activity.
8. State the conditions under which group decision making or participative management is most effective.