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Multiple Choice Quiz
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1
The following are features of today's organizations
A)Isolationism
B)Teams
C)Independent Goals
D)All of the above
2
Saying something like, "That's a stupid idea" will likely
A)Encourage team members
B)Motivate team members
C)Generate defensive behavior
D)Generate encouraging behavior
3
The process of consensus refers to a decision
A)That the majority of the group support
B)That some members of the group oppose
C)That all members of the group support
D)That the manager decided unilaterally
4
Conflict is defined by the author as a complex phenomenon that has an impact on behavior at which of the following levels?
A)group
B)individual
C)organizational
D)all of the above
E)none of the above
5
The potentially creative forces that arise in group processes are called
A)creativity
B)synergy
C)the nature of teams at work
D)collaborative teamwork
6
A small number of people who are committed to a goal, and hold themselves accountable to that goal are known as a
A)group
B)team
C)task force
D)committee
7
People who are pulled together from different work units or jobs to perform functions that the regular organization is not equipped to perform well are
A)work teams
B)parallel teams
C)project teams
D)management teams
8
As a manager, your team was improving upon communication skills. Which of the following tactics would you work on with them?
A)obtaining all input from all team members
B)listening to all views
C)being open-minded and willing to change your views
D)all of the above
9
The "rule of thumb" procedure is used to determine
A)the ethical conflict faced in making a decision
B)the points of accomplishment
C)what needs to occur as the group works towards a final solution
D)none of the above
10
Task skills are best accomplished in a group setting when an individual
A)learns to take on a specific role
B)learns of all the roles within the group
C)tries to contribute a small amount to every project within the group
D)removes themselves from a group setting
11
Creativity is an effective tool in group problem solving because
A)it forces members of the team to approach the problem in a new way
B)it incorporates artistic elements into problem-solving
C)it fosters brainstorming
D)none of the above
12
It is true that the group problem solving process is superior to the individual effort.
A)True
B)False
13
Some employees do not work well in large groups.
A)True
B)False
14
Demographic diversity enhances the richness and breadth of input in to the decision-making process.
A)True
B)False
15
The role of the manager in group decision making is to take sides and give your own views.
A)True
B)False
16
A small group of elite individuals that can be mobilized quickly to solve an unexpected problem is commonly called a troubleshooting team.
A)True
B)False





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