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Multiple Choice Quiz
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1
The inherent challenge of organizational development and change is
A)the retention of employees
B)the need to develop learning mechanisms
C)maintaining a competitive advantage
D)none of the above
2
Which of the following is not an integral component of an organization?
A)innovation
B)work design
C)culture
D)learning
E)change
3
The process of organizational change includes
A)the fields of change
B)the management of change
C)organizational development
D)organizational learning
E)all of the above
4
What makes change and planned change a way of survival?
A)the basic criteria of effectiveness
B)adapting to new personnel
C)an ever-changing business environment
D)a change in the organization's status quo
5
The elements of organizational development include
A)improvement or change of interaction patterns
B)building into the ongoing system the organizational climate and social technology needed to attain goals
C)integration of organization strategy and design
D)all of the above
E)b & c
6
What is usually the first thing an Organization Development Specialist does?
A)select strategies
B)diagnose system needs
C)determine types of interventions
D)interview top management
7
The French and Bell classification of change programs is based on
A)type of organization
B)target of the intervention
C)private sector organizations
D)consequences
8
What does the STS approach attempt to combine?
A)social subsystems
B)technical subsystems
C)environmental subsystems
D)all of the above
E)a & B
9
Reengineering, TQM, and STS all acknowledge, in various ways, the importance of
A)systematic investigation
B)action research
C)organizational learning
D)energy and continuity
10
The most common parameters for testing the results of reengineering are
A)employee satisfaction and health
B)turnover and cost
C)cost, quality, speed and service
D)customer expectations
11
Organizations are adaptive rational systems that learn from experience.
A)True
B)False
12
Organizational learning incorporates processes taking place on the individual and team levels.
A)True
B)False
13
A learning organization is an organization that encourages and emphasizes sustained growth.
A)True
B)False
14
TQM includes the empowerment of employees be increasing their responsibility.
A)True
B)False
15
Reengineering focuses on the redesign of product manufacture to lower costs.
A)True
B)False





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