After completing this module, you should be able to

1. Explain the basic communication process and its key elements.
2. Appreciate the relationship between personality, perception, motivation, and communication.
3. Understand the different levels of communication and media richness.
4. State the internal and external determinants of interpersonal communication.
5. Identify the potential barriers in the communication episode.
6. Understand your own barriers in the communication process and some of the actions that you can take to overcome them.
7. Identify some managerial actions that can help overcome the barriers for communication in organizational settings.