Introduction

Competitiveness

Why Some Organizations Fail

Mission and Strategies

Strategies and Tactics

Strategy Formulation

Supply Chain Strategy

Sustainability Strategy

Global Strategy

Operations Strategy

Strategic Operations Management Decision Areas

Quality and Time Strategies

Implications of Organization Strategy for Operations Management

Transforming Strategy into Action: The Balanced Scorecard

Productivity

Computing Productivity

Productivity in the Service Sector

Factors That Affect Productivity

Improving Productivity

Cases: An American Tragedy: How a Good Company Died

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Hazel Revisited

"Your Garden Gloves"

Operations Tour: The U.S. Postal Service