| competitiveness | How effectively an organization meets the wants and needs of customers relative to others that offer similar goods or services.
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| core competencies | The special attributes or abilities that give an organization a competitive edge.
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| environmental scanning | The monitoring of events and trends that present threats or opportunities for a company.
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| goals | Provide detail and scope of the mission.
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| mission | The reason for the existence of an organization.
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| mission statement | States the purpose of an organization.
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| operations strategy | The approach, consistent with the organization strategy, that is used to guide the operations function.
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| order qualifiers | Characteristics that customers perceive as minimum standards of acceptability to be considered as a potential for purchase.
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| order winners | Characteristics of an organization's goods or services that cause it to be perceived as better than the competition.
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| productivity | A measure of the effective use of resources, usually expressed as the ratio of output to input.
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| quality-based strategy | Strategy that focuses on quality in all phases of an organization.
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| strategies | Plans for achieving organizational goals.
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| SWOT | Analysis of strengths, weaknesses, opportunities, and threats.
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| tactics | The methods and actions taken to accomplish strategies.
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| time-based strategy | Strategy that focuses on reduction of time needed to accomplish tasks.
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