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Multiple Choice Quiz
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1
Manufacturability is not a key consideration in product design.
A)True
B)False
2
Modular design can be useful for mass customization.
A)True
B)False
3
One cause of delayed differentiation is equipment breakdown.
A)True
B)False
4
Some products do not seem to go through life cycles.
A)True
B)False
5
Recycling and remanufacturing are basically the same.
A)True
B)False
6
Service blueprints are very useful when constructing a service facility.
A)True
B)False
7
Early freezing of a product design can be an advantage of standardization.
A)True
B)False
8
Standardization and modular design are at the opposite ends of the product design spectrum.
A)True
B)False
9
End-of-life (EOL) programs provide a caring alternative for patients who are near the end of their lives.
A)True
B)False
10
Products usually have life cycles, but services usually do not.
A)True
B)False
11
"Creeping featurism" can be both a source of competitive advantage and a source of production difficulty.
A)True
B)False
12
The Kano model illustrates that "wow" features can become "expected" features over time.
A)True
B)False
13
Serviceability is the capability of an organization to provide a service at an acceptable cost or profit.
A)True
B)False
14
The goal of life cycle assessment is to choose products and services that have the least environmental impact while still taking into account economic considerations.
A)True
B)False
15
Which name is most closely associated with robust design?
A)Taguchi
B)Ford
C)Smith
D)McCaskey
E)McGinnis
16
Which technique is associated with mass customization?
A)a moving assembly line
B)delayed differentiation
C)use of a product-process matrix
D)concurrent engineering
E)component commonality
17
Which one of these specifies that a product must be suitable for its intended use?
A)Federal product guidelines
B)NAFTA
C)The Uniform Commercial Code
D)The International Bureau of Standards
18
The term "voice of the customer" is associated with:
A)Nokia cell phones
B)The Taguchi approach
C)Concurrent engineering
D)Quality function deployment
E)Service blueprinting
19
Delayed differentiation can be useful for
A)mass customization
B)outsourcing
C)postponing calculus solutions
D)production lines
20
The term associated with incorporating customer ideas in product design is:
A)the Taguchi approach
B)quality function deployment
C)mass customization
D)value analysis
21
Which one of these statements about modular design is false?
A)It decreases the amount of inventory items.
B)It simplifies product repairs.
C)It decreases product variety.
D)It reduces production complexity.
22
Which term most closely relates to remanufacturing?
A)redesigning
B)recycling
C)resorting
D)reselling
23
The process of dismantling and examining a competitor's product to get design ideas would be regarded as
A)unethical
B)benchmarking
C)illegal
D)reverse engineering
24
Service design often differs from product design for which one of these considerations?
A)Its life cycle.
B)Customer interface.
C)Cost and value.
D)Legal environment.





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