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Video Quiz
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1
Watch this video before answering the questions in this quiz.

The authors believe every personality is a big problem.
A)True
B)False
2
Bosses and co-workers can present difficult personalities.
A)True
B)False
3
In the authors' opinion, the most difficult personality is the Screamer.
A)True
B)False
4
Part of the solution to dealing with difficult personalities is confronting them with a "dose of their own medicine".
A)True
B)False
5
According to the authors, the final solution to dealing with a boss who is a Credit Stealer may be to discontinue the relationship.
A)True
B)False
6
Co-workers who constantly interrupt the day's work are considered:
A)Pedestal Smashers
B)Saboteurs
C)Credit Stealers
D)Exploders
E)Space Invaders
7
Those employees that start off sweet and then stab their co-workers in the back can be labeled:
A)Pedestal Smashers
B)Saboteurs
C)Credit Stealers
D)Exploders
E)Space Invaders
8
Bosses who explode and rant over the tiniest things are often called:
A)Pedestal Smashers
B)Saboteurs
C)Credit Stealers
D)Exploders
E)Space Invaders
9
The first step in dealing with difficult personalities at work is to do which of the following?
A)Detach from the situation
B)Depersonalize the situation
C)Consider your behavior
D)Devise a plan of action
E)File a complaint with human resources
10
The last step in the resolution process for dealing with difficult personalities at work is to:
A)detach from the situation
B)depersonalize the situation
C)consider your behavior
D)devise a plan of action
E)file a complaint with human resources





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