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Multiple Choice Quiz
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1
The process by which information is exchanged and understood between people is called:
A)communication.
B)interaction.
C)transmission.
D)transfer effect.
2
Which of the following statements about the communication process is most accurate?
A)Communication is a one-way process.
B)The sender forms a message and decodes it into symbols, words, gestures or other signs.
C)The meaning of the communication to the receiver is always what the sender intended when the sender crafts a wonderful message.
D)Communication channels are also called media.
3
__________ includes any part of communication that does not use words.
A)Verbal communication
B)Non-oral communication
C)Nonverbal communication
D)Non-vocal communication
4
The most media-rich channel for exchanging information is:
A)e-mail communication.
B)face-to-face communication.
C)telephone communication.
D)written memos.
5
Systems of officially sanctioned channels within an organization that are used regularly to communicate information are called:
A)official channels.
B)recognized channels.
C)informal channels.
D)formal channels.
6
Part of the management philosophy at Google is that employees should spend 10 percent of their work time on "far-out ideas" that might one day become a business opportunity for Google. To present their ideas to Google's founders, employees must first develop a polished proposal, backed up by hard data, to Marissa Mayer, Google's director of consumer Web products. If she decides they can present to the founders, then the employees are given 20 minutes to present their idea. This type of communication channel is most likely:
A)downward communication.
B)horizontal communication.
C)upward communication.
D)informal communication.
7
Our perceptions are shaped by:
A)our psychology.
B)our experiences.
C)our mental models of how the world works.
D)all of the above.
8
There is evidence that attractive people command an income premium in the labor market of 5-10 percent over the incomes of average-looking people. These "beauty premiums" are solely based on looks and seem unrelated to actual abilities. This most likely an example of __________ based on looks.
A)stereotyping
B)trait selection
C)social selection
D)job typing
9
Which of the following is a strategy that can help receivers manage information overload?
A)collecting
B)buffering
C)connecting
D)outlining
10
Ambiguous and non-routine situations enhance the chances of noise. Limiting this noise requires:
A)the use of lean media.
B)the use of rich media.
C)different mental models.
D)delayed feedback.





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