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Video Quiz
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1
Watch this video before answering the questions in this quiz.

In the first conversation that Pilar had with Miguel, Miguel was behaved very professional.
A)True
B)False
2
In the first conversation that Pilar had with Miguel, Pilar was able to communicate her concerns effectively.
A)True
B)False
3
Miguel's body language during the first conversation conveyed respect for the task at hand.
A)True
B)False
4
During the second conversation, Pilar was able to communicate effectively with Miguel.
A)True
B)False
5
Miguel was perceived as rude by his supervisor after the first conversation.
A)True
B)False
6
__________ refers to messages that Miguel sent through his actions rather than his words.
A)Verbal communication
B)Non-verbal communication
C)Encoding
D)Decoding
E)Media richness
7
During the first conversation Miguel was thinking of the success of the campaign and not hearing the constructive criticism that Pilar was offering. This is an example of which of the following?
A)Grapevine
B)Nonverbal communication
C)Stereotyping
D)Selective perception
E)Attribution process
8
The idea that Miguel gave himself the credit for the success of the ad campaign, but denied any responsibility for going over budget is an example of which of the following?
A)Selective perception
B)Self-serving bias
C)Fundamental Attribution error
D)Stereotyping
E)Encoding
9
In the debrief, Pilar gives her __________ of Miguel's communication style.
A)self-serving bias
B)stereotype
C)perception
D)encoding
E)communication
10
The idea that Miguel did not hear what Pilar was communicating during the first conversation represents __________.
A)communication breakdown
B)grapevine
C)selective perceptions
D)nonverbal communication
E)fundamental attribution error





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