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Multiple Choice Quiz
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1
Planning includes which of the following steps?
A)choosing goals
B)identifying actions
C)reviewing performance
D)all of the above
2
Planning is a primary function of :
A)front-line staff.
B)management.
C)the marketing department.
D)the accounting department.
3
The strategy concerned with deciding which industries a firm should compete in and how the firm should enter or exit industries is a(n):
A)strategic plan.
B)business-level strategy.
C)corporate-level strategy.
D)operating strategy.
4
The plan that human resource personnel might develop for hiring a sales force to sell a new product the division has developed is called a(n):
A)operating plan.
B)unit plan.
C)operating strategy.
D)business-level plan.
5
Plans that address unique events that do not reoccur are called:
A)single-use plans.
B)standing plans.
C)strategic plans.
D)operating plans.
6
Which of the following statements about preparing for a crisis is most accurate?
A)Preparation requires everyone in the organization to be a spokesperson for the organization.
B)Preparation requires a general plan of how to deal with the crisis.
C)Managing the aftermath of the crisis is taken care of in the containment stage.
D)Preparation requires an organization to designate a crisis management team.
7
The strategic planning process begins with:
A)feedback from employees.
B)performing a SWOT analysis.
C)defining the mission, vision, and values of the organization.
D)drafting an action plan.
8
Kodak's mission statement is to provide "customers with the solutions they need to capture, store, process, output, and communicate images—anywhere, anytime." It is an example of a good mission statement because:
A)it focuses on the product Kodak produces.
B)a functional component is included.
C)it focuses on Kodak's customers.
D)all of the above apply.
9
Which of the following statements is true of strategic planning?
A)Planning is a central task of the accounting function.
B)Strategic planning has no impact on company performance.
C)Some management theorists assert that the best strategies arise in the absence of planning, and that planning can limit creativity and freedom of action.
D)Planning is not part of a good strategy formulation process because the environment changes so quickly.
10
The rational decision-making model is:
A)a perfect model for decision-making.
B)reasonable except for one problem: dialectic inquiry.
C)reasonable except for one problem: bounded rationality.
D)reasonable except for one problem: the outside view.





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