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Organizational Behavior: Solutions for Management

Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton

Corporate Culture: Analyzing and Shaping the Firm's Way of Life

Multiple Choice Quiz

Please answer all questions


1	Which of the following terms is best identified by stating it involves the firm's overall values, beliefs, and behaviors?
		A)	Artifacts
		B)	Assumptions
		C)	Mission statement
		D)	Corporate culture


2	Of the following items, which would be considered a positive effect of an organization having a definable culture in place?
		A)	Reduction of destructive infighting
		B)	Built-in resistance to change
		C)	Maintenance of standard performance levels
		D)	Easier adaptability during mergers


3	When the employees of Learning-for-all Corporation speak of their deceased founder, Leonard Learning, they are engaging in the use of _________ to communicate its culture to others.
		A)	myths
		B)	rituals
		C)	stories
		D)	symbols


4	A common theme found within an organization's life stories is/are ________________
		A)	Will I get fired?
		B)	Aren't we great?
		C)	Beyond the call of duty.
		D)	All of the above.


5	Items such as a desired parking space or use of the corporate jet are actually ________ that communicate the culture of the organization.
		A)	rituals
		B)	symbols
		C)	nonverbal language
		D)	ceremonies


6	When Yashmi was awarded a promotion to upper management level during a ceremony held in her honor, she was experiencing a __________.
		A)	rite of passage
		B)	symbolic display of appreciation
		C)	lateral progression
		D)	horizontal communication.


7	Which of the following is considered a general step for developing a useful corporate mission statement?
		A)	Teleconferencing with benchmark firms
		B)	Employee involvement
		C)	Definition of priorities
		D)	None of the above


8	The process of learning organizationally useful behaviors is better known as _______.
		A)	socialization
		B)	orientation
		C)	hierarchical integration
		D)	interpersonal segmentation


9	Individuals who are utilized by organizations to assist newcomers with their integration into the firm are referred to as __________.
		A)	guides
		B)	mentors
		C)	socialization specialists
		D)	effective managers


10	A(n) _______________ culture characterizes those businesses in which people put a lot on the line and simultaneously receive fast feedback.
		A)	fearlessness
		B)	persistence
		C)	adaptive
		D)	process


11	The business of real estate is an example of a ________ culture.
		A)	one-shot
		B)	fearlessness
		C)	persistence
		D)	process


12	A culture in which feedback about the business is rather slow and there really is not much risk involved is ___________.
		A)	the process culture
		B)	a progressive culture
		C)	the persistence culture
		D)	a fearlessness culture


13	Which type of culture involves a tremendous amount of risk, has a very slow feedback rate, and is exemplified by the oil business?
		A)	Persistence culture
		B)	Fearlessness culture
		C)	The progressive culture
		D)	One-shot culture


14	Which of the following item(s) can be considered warning sign(s) of a need to change culture?
		A)	Poor group relations
		B)	Adequate morale
		C)	Long-term vision
		D)	All of the above


15	Which of the following is/are considered a key(s) to facilitating culture change within an organization?
		A)	Impression management
		B)	Excellent corporate communication
		C)	Understanding the culture before making changes
		D)	Charismatic leadership

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