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Organizational Behavior: Solutions for Management

Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton

Understanding Attitudes and Personality

Multiple Choice Quiz

Please answer all questions


1	When perception patterns occur repeatedly, there is a tendency to form a/an _______ about something or someone.
		A)	bias
		B)	preconceived notion
		C)	attitude
		D)	stereotypical view


2	Stephanie Stucky works as a human relations specialist and is considered a top performer in the firm. According to Stephanie, her performance motivation is derived from the fact that the pay matches her expectations, she has a significant amount of autonomy in the performance of her duties, and the workload is challenging, without being overwhelming. Stephanie's consistent performance level can be said to demonstrate which of the following?
		A)	Job rotation
		B)	Job enlargement
		C)	Job satisfaction
		D)	Self-actualization


3	Ben Barringer has been receiving substantial pressure from the members of his work team to remain with the Omega Computer Inc. despite enticing offers from other companies. Ben has decided to remain with Omega mostly in part due to the encouragement of his fellow workers. It can be stated that Ben has experienced:
		A)	continuance commitment.
		B)	normative commitment.
		C)	affective commitment.
		D)	coercive commitment.


4	All of the following are methods managers can utilize to promote employee job satisfaction except which one?
		A)	Conduct an attitude survey
		B)	Recognize and reward good performance
		C)	Learn the specific facets of the job that may bring about worker dissatisfaction
		D)	Assume high performers are well satisfied in their job


5	An employee's emotional attachment to and identification with the firm is ___________.
		A)	continuance commitment
		B)	normative commitment
		C)	organizational citizenship behavior
		D)	affective commitment


6	Jack Jackson of Quality Carpets has been seriously considering a career change. However after much contemplation, Jack has concluded the stress and emotional aspects of leaving the firm surpass any gains he would acquire at a new organization. Jack is experiencing:
		A)	external influence commitment.
		B)	continuance commitment.
		C)	normative commitment.
		D)	ineffective commitment.


7	Organizational citizenship behaviors can best be defined as:
		A)	an employee's unwillingness to offer suggestions to the organization.
		B)	an employee's strict adherence to organizational objectives.
		C)	an employee's willingness to go above the normal call of duty.
		D)	all of the above.


8	Jane is always the first person to lend a hand to her coworkers and never fails to brag about the organization to outsiders. By engaging in such behavior, she is exemplifying:
		A)	the actor-observer affect.
		B)	stereotypical behavior.
		C)	affective commitment.
		D)	organizational citizenship behavior.


9	Alexis Alexander has an MBA degree from Yale. However, it seems that even though she has worked for the same firm for 6 years with an exemplary record, she cannot climb any higher on the corporate ladder. It can be said that Alexis is most probably experiencing:
		A)	glass ceiling.
		B)	stereotyping.
		C)	continuance commitment.
		D)	perception fallacies.


10	Which group currently represents the largest minority group?
		A)	Hispanics
		B)	Native Americans
		C)	African-Americans
		D)	Physically challenged


11	The 1990 ADA law was designed to benefit which group of individuals?
		A)	Women
		B)	Physically challenged
		C)	African-Americans
		D)	Older workers


12	Which of the following is/are way(s) for organizations and managers to promote or recognize diversity?
		A)	Partnership with local educational institutions
		B)	Provide training programs
		C)	Development and encouragement of networks and support groups
		D)	All of the above


13	Which of the following is considered to be a problem with diversity programs?
		A)	Worries over reverse discrimination repercussions
		B)	General resistance
		C)	The actor-selector effect
		D)	Support of top management


14	Which of the following is/are factor(s) that improve the chance of making diversity programs successful?
		A)	Address the concerns of the majority group
		B)	Make diversity a part of the overall business goal
		C)	Use diversity training carefully
		D)	All of the above


15	Which of the following is/are considered advantage(s) for organizations that have a successful diversity program in place?
		A)	Increased worker productivity
		B)	Decreased worker turnover
		C)	Ability to make better organizational decisions due to the involvement of a more diversified work force offering different perspectives
		D)	None of the above

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