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Organizational Behavior: Solutions for Management

Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton

Effective Decision-Making

Multiple Choice Quiz

Please answer all questions


1	Jennie has held the position as manager of Creative Cosmetics for 7 years. She is well respected by her subordinates and she, in turn, respects them also. Jennie is certain to seek the opinion of her subordinates for many of the decisions she must make. This process of ensuring subordinate understanding and agreeance is referred to as:
		A)	bounded rationality.
		B)	acceptability.
		C)	reliability.
		D)	conformity.


2	________ focus on the quality and extent of information that goes into a decision.
		A)	Information-processing methods
		B)	Rational-economic approaches
		C)	Delphi techniques
		D)	Expected-value models


3	Which of these focuses on the decision options themselves rather than on the information that goes into the decision?
		A)	Quantitative model
		B)	Rational-economic model
		C)	Expected-value model
		D)	Decision-choice model


4	_________ are agreed upon and common ways of interacting, perceiving, and deciding.
		A)	Situational factors
		B)	Stereotypes
		C)	Scripts
		D)	Personal constructs


5	When Daniel is making a decision for his trucking firm, he favors just analyzing the facts of the situation without dealing with any extraneous information. His style of decision-making is one in which those who use it do not mess around with lots of information. This style is called the:
		A)	behavioral style.
		B)	directive style.
		C)	analytic style.
		D)	conceptual style.


6	Bianca utilizes a style of decision-making that examines the various facets of the situation rationally. She is able to successfully address any issues of uncertainty that may manifest. This style of decision-making is known as:
		A)	analytic style.
		B)	conceptual style.
		C)	behavioral style.
		D)	directive style.


7	Which term is best defined as shortcuts that we learn over time and that reduce our necessary thinking work and free us for other tasks?
		A)	Brainstorming
		B)	Groupthink
		C)	Heuristics
		D)	Conjunction fallacy


8	Which one of the following is considered to be a relative to the base rate heuristics such as representativeness?
		A)	Administrative model
		B)	Groupthink
		C)	Personal constructs
		D)	Conjunction fallacy


9	Robert Zembower directs the Training Specialists of Dayton, Inc. When he makes a decision, Robert consistently favors ones that will provide a smaller, but certain positive gain versus the decisions that offer the chance for a larger return without as much certainty. Robert's style of decision-making is referred to as ________.
		A)	anchoring
		B)	framing
		C)	escalation-of-commitment
		D)	perception.


10	Which term refers to the tendency for our judgments to be unduly affected by the starting point of a decision?
		A)	Bounded rationality
		B)	Anchoring
		C)	Escalation-of-commitment
		D)	Groupthink


11	Tom and Jason are the managers for the Brinkman Processing. They are consistent in the fact that they continue to support decisions, which have proven to be erroneous. This style of decision-making is best known as _________.
		A)	escalation-of-commitment
		B)	brainstorming
		C)	regression to the mean
		D)	Delphi technique


12	Which of the following refers to a situation in which pressures for cohesiveness and togetherness act to remove all the benefits typically offered by group decision-making?
		A)	Bounded rationality
		B)	Brainstorming
		C)	Groupthink
		D)	Nominal group technique


13	Which of the following is considered a drawback to group decision-making?
		A)	Increased amount of knowledge and information
		B)	Slower than individual decision-making
		C)	More access to creative decisions
		D)	None of the above


14	Which of the following is/are predicted symptom(s) of groupthink?
		A)	Rationalization
		B)	Morality of actions
		C)	Self-censorship
		D)	All of the above


15	Which of the following is/are rules to follow during the process of brainstorming?
		A)	Encourage piggybacking
		B)	Present the illusion of unanimity
		C)	Try to do a full search for information
		D)	Group monitoring

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