 |  Office Skills: A Practical Approach, 3/e Margaret Horsfall,
Formely Homesglen TAFE
Shirley Cairns,
Moreton Institute of TAFE, Mount Gravatt
Table of Contents
Section One: Information and Technology
Chapter 1 -
Chapter 2 -
Chapter 3 -
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Mail and E-Mail
Workplace Information Management
Business Equipment and the Internet
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Section Two: Workplace Communication
Chapter 4 -
Chapter 5 -
Chapter 6 -
Chapter 7 -
Chapter 8 -
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Office Role and Functions: Communication Procedures
Business Documents
Customer Service
Customer Service: At Recpetion
Customer Service: On the Telephone
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Section Three: Work Environment
Chapter 9 -
Chapter 10 -
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Business Environment
Occupational Health and Safety
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Section Four: Business Enterprise
Chapter 11 -
Chapter 12 -
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Personal Effectiveness and Career Development
Innovation and Change
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Section Five: Business Organisation
Chapter 13 -
Chapter 14 -
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Work Group/Team Effectiveness and Organising Meetings
Organising Business Travel
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Section Six: Finance
Chapter 15 -
Chapter 16 -
Chapter 17 -
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Financial Source Documents
Petty Cash
Bank Deposits
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2003 McGraw-Hill Higher Education