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| 1 | |
Synergy is the ____. |
| | A) | internalization of group norms by members of a group |
| | B) | resolution of conflicts and disagreements that take place in the storming stage of group development |
| | C) | existence of both formal and informal groups within a single organization |
| | D) | performance gains that result when individuals and departments coordinate their actions |
| | E) | increase in cohesiveness of a group when group size increases |
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| 2 | |
A group composed of subordinates who report to the same supervisor is called a(n) _____ group. |
| | A) | ad hoc |
| | B) | informal |
| | C) | command |
| | D) | friendship |
| | E) | interest |
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| 3 | |
A committee of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific problem within a limited time is called a(n) _____. |
| | A) | friendship group |
| | B) | interest group |
| | C) | self-managed team |
| | D) | command group |
| | E) | task force |
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| 4 | |
To save time and money for the upcoming virtual team meeting, Don, the Southern Region Manager, is organizing the necessary synchronous technology. To do so, Don would set up the synchronous technology tool of ____. |
| | A) | e-mailing |
| | B) | teleconferencing |
| | C) | blogging |
| | D) | bulletin boards |
| | E) | employee online forums |
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| 5 | |
Role-making can be described as _____. |
| | A) | analyzing the behaviors required to perform a particular task |
| | B) | training a subordinate to assume the assigned role |
| | C) | modifying an assigned role by assuming additional responsibilities |
| | D) | dividing the required tasks into specific sets of activities |
| | E) | assigning roles to subordinates, depending on their skills and aptitudes |
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| 6 | |
The first stage of group development is the _____ stage. |
| | A) | norming |
| | B) | forming |
| | C) | storming |
| | D) | adjourning |
| | E) | performing |
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| 7 | |
The degree to which members are attracted to and loyal to their group or team is known as: |
| | A) | deviance. |
| | B) | cohesiveness. |
| | C) | synergy. |
| | D) | satisficing. |
| | E) | compliance. |
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| 8 | |
With group cohesiveness, ____. |
| | A) | as group cohesiveness increases, the extent of group members’ participation within the group increases |
| | B) | as group cohesiveness increases, the emphasis placed on group goal accomplishment decreases within the group |
| | C) | increasing levels of group cohesiveness result in decreasing levels of conformity to group norms |
| | D) | high conformity undermines the ability of a group to control its members’ behaviors |
| | E) | to promote cohesiveness in groups, when feasible, managers should form groups that are as large as possible |
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| 9 | |
To help a manager increase group cohesiveness, the manager should _____. |
| | A) | discourage conformity to group norms |
| | B) | encourage the achievement of organizational rather than group goals |
| | C) | prevent the development of a definite group identity |
| | D) | encourage competition between different groups |
| | E) | increase the size of the group |
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| 10 | |
In order to reduce social loafing, managers should: |
| | A) | make individual contributions to the group identifiable. |
| | B) | ensure that the groups are large in size, so that there is a mix of skills. |
| | C) | ensure that group members are not held accountable if specific tasks are not completed. |
| | D) | downplay individual skills and expertise. |
| | E) | avoid setting definite goals and targets for individuals. |
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