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| 1 | |
An operations manager is responsible for: |
| | A) | sales of inputs. |
| | B) | conversion of outputs into inputs. |
| | C) | setting the company vision. |
| | D) | determining the need for improvements to increase efficiency. |
| | E) | formulation of a sales strategy. |
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| 2 | |
Customers mostly prefer: |
| | A) | a high-quality product at a high price. |
| | B) | good after-sales service for a product with few features. |
| | C) | a low quality product customized to their unique needs. |
| | D) | a product with many features customized to their unique needs. |
| | E) | a low price product with poor after-sales service. |
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| 3 | |
The most commonly used measure utilized to draw efficiency comparisons between different organizations is _____ productivity. |
| | A) | total factor |
| | B) | partial |
| | C) | labor |
| | D) | marginal |
| | E) | machine |
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| 4 | |
Regarding the different facilities layouts, ____. |
| | A) | in a process layout, workstations are organized in a fixed sequence |
| | B) | a product layout is commonly used for custom-made products |
| | C) | in a process layout, the product goes to whichever workstation is needed to perform the next operation to complete the product |
| | D) | in a product layout, workstations are not organized in a fixed sequence |
| | E) | mass production is the familiar name for the process layout |
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| 5 | |
The manufacturing processes that is most likely to require a fixed-position layout is the: |
| | A) | manufacture of safety pins. |
| | B) | construction of a building. |
| | C) | production of breakfast cereals. |
| | D) | production of ready-to-wear clothing. |
| | E) | manufacture of automobile parts in large quantities. |
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| 6 | |
The stock of raw materials, inputs, and component parts that an organization has on hand at a particular time is known as ____. |
| | A) | consignment stock |
| | B) | inventory |
| | C) | capital stock |
| | D) | turnover |
| | E) | foundation stock |
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| 7 | |
Toyota's "kanban" system is a famous example of _____. |
| | A) | just in case manufacturing |
| | B) | demand flow technology |
| | C) | horizontal integration |
| | D) | vertical integration |
| | E) | just-in-time inventory system |
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| 8 | |
A drawback of JIT systems is that: |
| | A) | they increase the inventory holding costs. |
| | B) | they leave an organization without a buffer stock of inventory. |
| | C) | they result in increased turnover times for inventory. |
| | D) | the products are not delivered on time. |
| | E) | quality costs are reduced in the short run but tend to increase in the long run. |
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| 9 | |
The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical measures of performance, such as cost, quality, service, and speed, is: |
| | A) | JIT. |
| | B) | flexible manufacturing. |
| | C) | process reengineering. |
| | D) | business process management. |
| | E) | vertical integration. |
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| 10 | |
Ford Motors simplified its procurement system by reducing the number of documents required for each purchase order. This is an example of: |
| | A) | JIT manufacturing. |
| | B) | horizontal integration. |
| | C) | process reengineering. |
| | D) | business process management. |
| | E) | vertical integration. |
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