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1
Feedforward control:
A)allows managers to anticipate problems before they arise.
B)occurs during the conversion stage of production.
C)focuses on managing problems as they occur.
D)provides information about customer reactions to products.
E)gives immediate feedback on the transformation of inputs to outputs.
2
The ratio that measures how well managers have protected organizational resources to be able to meet short-term obligations is the ___ ratio.
A)liquidity
B)profit
C)inventory
D)leverage
E)activity
3
How managers intend to use organizational resources to achieve organizational goals is determined by the:
A)span of control chart.
B)activity ratio.
C)operating budget.
D)mission statement.
E)organizational chart.
4
A formal system of evaluating subordinates on their ability to achieve specific organizational goals or performance standards and to meet operating budgets is:
A)a bureaucratic control process
B)clan control
C)span of control
D)management by objectives
E)the activity ratio
5
What is the first step in management by objectives?
A)First-level managers and employees jointly set goals that will contribute to achieving functional objectives.
B)Top managers establish overall organizational objectives.
C)Managers bargain over the budget the subordinates will need to achieve.
D)Managers evaluate the progress of their subordinates.
E)Managers are made aware of the realistic targets that can be achieved by the subordinates.
6
A comprehensive system of rules and standard operating procedures that shape and regulate the behaviour of divisions, functions, and individuals is known as _____ control.
A)social
B)concurrency
C)revision
D)clan
E)bureaucratic
7
When the culture of a company is an inert culture, ____.
A)the company invests in employee development
B)the company invests in employee skills development
C)employees receive rewards based on their performance
D)employment practices are based primarily on short-term considerations
E)employees are empowered to make decisions by forming cross-functional teams
8
The process of comparing one company’s performance with the performance of high-performing organizations is known as:
A)benchmarking.
B)satisficing.
C)span of comparison.
D)dimensional analysis.
E)feedback control.
9
Diana, the owner of The Park Bench, a restaurant, notices that customers in the restaurant often complain about long wait times for their orders. She studies the procedures used in food preparation and serving in successful restaurants and analyzed how they performed the various tasks efficiently. Diana using:
A)direct supervision.
B)clan control.
C)garnishment.
D)satisficing.
E)benchmarking.
10
Intrapreneurs are:
A)customers and distributors who provide a company with insights and feedback about the direction of product development.
B)managers who take "ownership" of a project and provide the leadership and vision that take a product from the idea stage to the final customer.
C)individuals who pursue initiatives and opportunities to address social problems and needs in order to improve society and well-being,
D)employees of existing organizations who notice opportunities for product improvements and are responsible for managing the development process.
E)a team of top managers who record and summarize the responses made by the lower-level managers.





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