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Learning Objectives
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After studying this chapter, you should be able to:
  1. Define organizational control, and identify the main output and behavior controls managers use to coordinate and motivate employees. [LO 8-1]
  2. Describe the four steps in the control process and the way it operates over time. [LO 8-2]
  3. Identify the main output controls, and discuss their advantages and disadvantages as means of coordinating and motivating employees. [LO 8-3]
  4. Explain how clan control or organizational culture creates an effective organizational architecture. [LO 8-4]
  5. Discuss the relationship between organizational control and change, and explain why managing change is a vital management task. [LO 8-5]
  6. Understand the role of entrepreneurship in the control and change process. [LO 8-6]







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