Continuing case studies that tie together different statistical topics.

Business improvement conclusions that explicitly show how statistical results lead to practical business decisions.

Examples exploited to motivate an intuitive approach to statistical ideas.

An improved introduction to business statistics in Chapter 1.

Amore streamlined discussion of the graphical and numerical methods of descriptive statistics.

An improved, well-motivated discussion of probability and probability distributions in Chapters 4, 5, and 6.

An improved discussion of sampling distributions and statistical inference in Chapters 7 through 12.

Streamlined and improved discussions of simple and multiple regression and statistical quality control.

Increased emphasis on Excel and MINITAB throughout the text.