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Practice Quiz
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1
When your intended message is accurately understood by the other person, you are said to be an efficient communicator.
A)True
B)False
2
In the communication process, the ______ is the person wanting to share information and the ______ is the person for whom the message is intended.
A)encoder; listener
B)speaker; receiver
C)sender; receiver
D)encoder; decoder
E)sender; listener
3
Which type of medium is most appropriate for telling employees about a major change to the company's pension plan?
A)Rich
B)Simplified
C)Lean
D)Routine
E)Impersonal
4
Which of the following is not considered to be a barrier to communication?
A)Semantic barrier
B)Imperfection barrier
C)Physical barrier
D)Personal barrier
E)Feedback barrier
5
Which of the following is the best example of nonverbal communication?
A)An e-mail from a friend.
B)A newspaper article.
C)An advertisement on TV.
D)A teleconference with parties in remote locations.
E)A puzzled expression on a subordinate's face.
6
Formal communication in an organization is of three types: vertical, horizontal, and
A)lateral.
B)grapevine.
C)external.
D)MBWA.
E)circular.
7
Synchronous communication flows within and between work units, with coordination as its main purpose.
A)True
B)False
8
Management by wandering around means that
A)managers expect subordinates to walk around to communicate with others.
B)everyone is free to move workspaces within the company as long as they can find someone with whom to trade.
C)managers always have stand-up meetings in various locations.
D)the manager is rarely if ever in his or her office.
E)a manager wanders around the organization and talks with people across all lines of authority.
9
Name migration, when a company sells its customer list to another company, is a common threat to consumers'
A)security.
B)profitability.
C)privacy.
D)right to choice.
E)sense of worth.
10
Which of the following is good advice for becoming an effective reader?
A)Eliminate as many newspaper and magazine subscriptions as possible.
B)Monitor subordinates' e-mail to get additional information not directed to you.
C)Read everything of importance in your organization yourself.
D)Use speed reading.
E)Read the details of all situations with which your team is involved.





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