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| 1 | |
Which of the following is not one of the inputs in the equation for productivity? |
| | A) | Labor |
| | B) | Materials |
| | C) | Capital |
| | D) | Creativity |
| | E) | Energy |
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| 2 | |
______ is concerned with discovering errors, reducing costs, and detecting opportunities. |
| | A) | Logistics |
| | B) | Planning |
| | C) | Quality management |
| | D) | Controlling |
| | E) | Six Sigma |
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| 3 | |
The second step of the organizational control process is to |
| | A) | take corrective action. |
| | B) | measure actual performance. |
| | C) | determine cause of deviation from standard. |
| | D) | compare actual performance to standards. |
| | E) | establish the standards of performance. |
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| 4 | |
Management by exception is a control principle that states that managers should be informed of a situation only if data show |
| | A) | an opportunity for management to capitalize on a positive change. |
| | B) | an error that will cause management to restructure. |
| | C) | a significant deviation from standards. |
| | D) | a problem that has never been seen previously. |
| | E) | an issue that must be resolved by external consultation. |
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| 5 | |
Strategic control involves monitoring performance to ensure that divisional or department level plans are being implemented and that corrective action is taken as needed. |
| | A) | True |
| | B) | False |
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| 6 | |
Quality controls are an example of organizational controls in the ______ area. |
| | A) | physical |
| | B) | human resources |
| | C) | informational |
| | D) | financial |
| | E) | structural |
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| 7 | |
The balanced scorecard gives top management a fast but comprehensive view of the organization via four indicators: customer satisfaction, ______, innovation and improvement activities, and financial measures. |
| | A) | employee morale |
| | B) | management effectiveness |
| | C) | internal processes |
| | D) | inventory levels |
| | E) | economic climate |
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| 8 | |
A variable budget allows you to hire temporary workers or lease temporary equipment if production exceeds certain levels. |
| | A) | True |
| | B) | False |
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| 9 | |
PDCA stands for the ______ cycle for using observed data for continuous improvement of operations. |
| | A) | plan, develop, correct, and act |
| | B) | plan, do, check, and act |
| | C) | process, develop, check, and account |
| | D) | process, distribute, correct, and act |
| | E) | process, distribute, check, and account |
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| 10 | |
______ dictates standards for documenting a company's management of pollution, efficient use of raw materials, and reduction of the firm's impact on the environment. |
| | A) | ISO 9000 |
| | B) | Total quality management |
| | C) | Six Sigma |
| | D) | Lean Six Sigma |
| | E) | ISO 14000 |
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