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Practice Quiz
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1
What is the first step in the strategic planning process?
A)identify the problem
B)formulate the grand strategy
C)establish the mission and vision statement
D)control for the strategy
E)formulate the strategic plans, then the tactical and operational plans
2
Which type of organization that is responding to uncertainty is most likely to make the statement, "Let's stick with what we do best and avoid other involvements"?
A)a reactor
B)a stabilizer
C)a prospector
D)a defender
E)an analyzer
3
Etsy, a Web site for promoting the wares of artisans and handicrafters, has as its ______ statement: "To enable people to make a living making things, and to reconnect makers with buyers."
A)vision
B)operational
C)mission
D)strategic
E)tactical
4
Tactical planning determines what contributions departments or similar work units can make with their given resources during the next 6-24 months.
A)True
B)False
5
Which goals are set by and for first-line managers and are concerned with short-term matters?
A)short-range goals
B)strategic goals
C)tactical goals
D)immediate goals
E)operational goals
6
A posted sign that says "No smoking is allowed anywhere in the building" is an example of which type of standing plan?
A)regulation
B)policy
C)procedure
D)rule
E)statute
7
The "M" in SMART goals stands for
A)maximum.
B)measureable.
C)mandated.
D)malleable.
E)marked.
8
Periodic review of performance is part of
A)operational planning.
B)developing the mission.
C)MBO.
D)a means-end chain.
E)a standing plan.
9
Which of the following is a type of objective used in MBO?
A)operational objectives
B)clarification objectives
C)departmental objectives
D)organizational objectives
E)improvement objectives
10
The first part of controlling the direction in the planning/control cycle is to correct deviations from the plan.
A)True
B)False





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