PART ONE Introduction to Banking and Financial Services

Chapter 1:

An Overview of the Changing Financial-Services Sector

Chapter 2:

The Impact of Government Policy and Regulation on the Financial-Services Industry

Chapter 3:

The Organization and Structure of Banking and the Financial-Services Industry

Chapter 4:

Establishing New Banks, Branches, ATMs, Telephone Services, and Websites

PART TWO Financial Statements and Financial-Firm Performance

Chapter 5:

The Financial Statements of Banks and Their Principal Competitors

Chapter 6:

Measuring and Evaluating the Performance of Banks and Their Principal Competitors

PART THREE Tools for Managing and Hedging against Risk

Chapter 7:

Risk Management for Changing Interest Rates: Asset-Liability Management and Duration Techniques

Chapter 8:

Risk Management: Financial Futures, Options, Swaps, and Other Hedging Tools

Chapter 9:

Risk Management: Asset-Backed Securities, Loan Sales, Credit Standbys, and Credit Derivatives

PART FOUR Managing Investment Portfolios and Liquidity Positions for Financial Firms

Chapter 10:

The Investment Function in Financial-Services Management

Chapter 11:

Liquidity and Reserves Management: Strategies and Policies

PART FIVE Managing Sources of Funds for a Financial Firm

Chapter 12:

Managing and Pricing Deposit Services

Chapter 13:

Managing Nondeposit Liabilities

Chapter 14:

Investment Banking, Insurance, and Other Sources of Fee Income

Chapter 15:

The Management of Capital

PART SIX Providing Loans to Businesses and Consumers

Chapter 16:

Lending Policies and Procedures: Managing Credit Risk

Chapter 17:

Lending to Business Firms and Pricing Business Loans

Chapter 18:

Consumer Loans, Credit Cards, and Real Estate Lending

PART SEVEN Managing the Future in a Global Marketplace

Chapter 19:

Acquisitions and Mergers in Financial- Services Management

Chapter 20:

International Banking and the Future of Banking and Financial Services

Dictionary of Banking and Financial-Service Terms

Index