Introduction

Inspection

How Much to Inspect and How Often

Where to Inspect in the Process

Reading: Beat China on Quality

Centralized versus On-Site Inspection

Statistical Process Control

The Control Process

Variations and Control

Control Charts: The Voice of the Process

Control Charts for Variables

Control Charts for Attributes

Managerial Considerations Concerning Control Charts

Run Tests

What Happens When a Process Exhibits Possible Nonrandom Variation?

Process Capability

Capability Analysis

C_p

C_pk

Improving Process Capability

Taguchi Cost Function

Limitations of Capability Indexes

Operations Strategy

Newsclip: Bar Codes Might Cut Drug Errors in Hospitals

Summary

Key Terms

Solved Problems

Discussion and Review Questions

Taking Stock

Critical Thinking Exercises

Group/Experiential Learning Exercises

Problems

Cases: Toys, Inc.

             Tiger Tools   

Selected Bibliography and Further Reading

Supplement: Acceptance Sampling