Scheduling Operations

Scheduling in High-Volume Systems

Scheduling in Intermediate-Volume Systems

Scheduling in Low-Volume Systems

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Sequencing

Sequencing Jobs through Two Work Centers

Sequencing Jobs When Setup Times Are Sequence-Dependent

Why Scheduling Can Be Difficult

Minimizing Scheduling Difficulties

The Theory of Constraints

Scheduling Services

Appointment Systems

Reservation Systems

Reading: Pelican® System Reappointed as Hotel Reservation System Provider

Yield Management

Reading: Servicing Passenger Planes

Scheduling the Workforce

Cyclical Scheduling

Scheduling Multiple Resources

Operations Strategy

Summary

Key Terms

Solved Problems

Discussion and Review Questions

Taking Stock

Critical Thinking Exercise

Group/Experiential Learning Exercises

Problems

Case: Hi-Ho Yo-Yo, Inc.

Selected Bibliography and Further Reading