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Introduction Capacity Decisions Are Strategic Defining and Measuring Capacity Determinants of Effective Capacity Newsclip: Less Trash Leaves Landfills in a Bind Strategy Formulation
Forecasting Capacity Requirements
The Challenges of Planning Service Capacity Make or Buy? Reading: My Compliments to the Chef, er, Buyer Developing Capacity Alternatives Evaluating Alternatives
Operations Strategy Summary Key Terms Solved Problems Discussion and Review Questions Taking Stock Critical Thinking Exercises Group/Experiential Learning Exercises Problems Newsclip: Outsourcing? Hospitals Look Into "Best" Sourcing Operations Tour: High Acres Landfill Selected Bibliography and Further Reading Supplement: Decision Theory |