Introduction

Technology

Technology as a Competitive Advantage

Technology Acquisition

Process Selection

Process Types

Product and Service Profiling

Automation

Reading: Serving Humanity, One Diner at a Time

Newsclip: Tour de Force

Operations Strategy

Facilities Layout

Repetitive Processing: Product Layouts

Nonrepetitive Processing: Process Layouts

Fixed-Position Layouts

Combination Layouts

Cellular Layouts

Flexible Manufacturing Systems

Service Layouts

Reading: Kindergarten RFID for Taking Attendance

                RFID Speeds VW Touran Assembly

Designing Product Layouts: Line Balancing

Some Guidelines for Line Balancing

Other Factors

Other Approaches

Newsclip: BMW's Strategy: Flexibility

Designing Process Layouts

Measures of Effectiveness

Information Requirements

Minimizing Transportation Costs or Distances

Closeness Ratings

Computer Analysis

Summary

Key Terms

Solved Problems

Discussion and Review Questions

Taking Stock

Critical Thinking Exercises

Group/Experiential Learning Exercises

Problems

Operations Tour: Morton Salt

Selected Bibliography and Further Reading

Supplement: Linear Programming