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Learning Objectives
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After reading and studying this chapter, you should be able to:
  1. Discuss the role of planning in the business use of information technology, using the scenario approach, and planning for competitive advantage as examples.


  2. Discuss the role of planning and business models in the development of business/IT strategies, architectures, and applications.


  3. Identify several change management solutions for end-user resistance to the implementation of new IT-based business strategies and applications.







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