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Chapter Outline
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Section I
  1. Planning Fundamentals
  2. Introduction
  3. Real World Case:The Rowe Cos. and Merrill Lynch: The ROI Process in Business/IT Planning
  4. Organizational Planning
  5. The Scenario Approach
  6. Planning for Competitive Advantage
  7. Business Models and Planning
  8. Business IT Planning
  9. Identifying e-Business Strategies
  10. Business Application Planning
Section II
  1. Implementation Challenges
  2. Implementation
  3. Real World Case: Verizon, F.X. Coughlin, and A-dec: Implementation Challenges of Application Integration
  4. Implementing Information Technology
  5. End User Resistance and Involvement
  6. Change Management





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