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Self Quiz
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1

The process for transforming contractual arrangements into a cohesive, collaborative team that deals with issues and problems encountered in implementing projects to meet a customer need is known as
A)subcontracting
B)downsizing
C)partnering
D)joint venture
E)outsourcing
2

In the traditional adversarial relationship between owner and contractor which of the following is an action typically taken by the owner?
A)closely monitoring the contractor's performance
B)challenging all requests for plan or budget adjustment
C)forcing compliance by withholding funds
D)both A and C are correct
E)A, B, and C are all correct
3

The concept of partnering makes the assumption that each participant
A)wants to win in a win/lose situation
B)wants to reduce costs and improve quality
C)has different goals
D)both A and C are correct
E)A, B, and C are all correct
4

Which of the following is not an advantages for establishing a long-term partnership?
A)reduced administrative costs
B)improved communication
C)lower risk due to less innovation
D)more efficient utilization of resources
E)all of these are advantages
5

Once companies agree to try partnering, the next step is to
A)draw up a contract
B)build a collaborative relationship among key people from both organizations
C)develop a common set of project goals
D)agree on a pre-determined meeting schedule
E)develop a project priority matrix
6

The result of reaching a partnering agreement among the project's participants is a
A)signed contract
B)legal partnership agreement
C)project plan
D)project charter
E)responsibility matrix
7

Escalation of issues to the next level of management is a part of
A)problem resolution
B)continuous improvement
C)joint evaluation
D)persistent leadership
E)none of these are correct
8

Which of the following is not one of the key points of principled negotiation?
A)Use objective criteria when possible
B)Be honest and forthright
C)Focus on interests, not positions
D)Separate the people from the problem
E)Invent options for mutual gain
9

Customer satisfaction can be quantified by
A)perceived performance divided by actual performance
B)actual performance divided by expected performance
C)perceived performance divided by expected performance
D)actual performance divided by perceived performance
E)expected performance divided by actual performance
10

Regarding customer relations, advice passed on by veteran project managers includes
A)Speak with one voice
B)Speak in precise terms
C)Speak the language of the customer
D)both A and B are correct
E)both A and C are correct





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