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Study Outlines
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  1. Introduction
  2. Pre-project activities
    1. Selecting partner(s)
    2. Team building: the project managers
    3. Team building: the stakeholders
  3. Project implementation
    1. Problem resolution
    2. Continuous improvement
    3. Joint evaluation
    4. Persistent leadership
  4. Project completion—celebrating success
  5. Why project partnering efforts fail
  6. The art of negotiating
    1. Separate the people from the problem
    2. Focus on interests, not positions
    3. Invent options for mutual gain
    4. When possible, use objective criteria
    5. Dealing with unreasonable people
  7. A note on managing customer relations
  8. Summary





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