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Multiple Choice Quiz
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1

Functional conflict is commonly referred to as:
A)good conflict
B)manageable conflict
C)constructive conflict
D)none of the above
2

Which of the following situations tend to produce either functional or dysfunctional conflict?
A)unclear policies, standards or rules
B)inadequate communication
C)unclear job boundaries
D)all of the above
3

Which of the following is a desired outcome of conflict?
A)cooperation
B)stronger friendships
C)learning
D)resolution
4

According to Tim Ursiny, we avoid conflict because:
A)we fear intimacy
B)we fear commitment
C)we fear rejection
D)we fear change
5

Which of the following is an alternative dispute resolution technique?
A)Facilitation
B)Devil's advocacy
C)Dialectic method
D)None of the above.
6

What is ranked the number one way to build a cross-cultural relationship?
A)Advocate inclusive leadership.
B)Be a good listener.
C)Avoid conflict.
D)Nurture others.
7

Which of the five conflict-handling styles is used as the "smoothing" style, which involves playing down differences while emphasizing commonalities?
A)Integrating
B)Problem Solving
C)Obliging
D)Dominating
8

AVN consists of five steps. Among them:
A)perfect the deal
B)design alternative resolution tactics
C)identify opinions
D)none of the above.
9

When one party perceives its interests are being opposed or set back by another party, this is known as:
A)functional conflict
B)conflict
C)dysfunctional conflict
D)equity
10

Someone who works for the organization, is widely respected and trusted by his or her coworkers and hears grievances on a confidential basis and attempts to arrange a solution is known as a:
A)facilitator
B)arbitrator
C)ombudsman
D)peer reviewer





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